Terms & Conditions

Introduction

This agreement sets forth the terms and conditions by which Neural Shield Security FZCO agrees to provide the Client with cybersecurity services and the Client agrees to pay Neural Shield Security FZCO for such services. By utilizing our services and accessing our website, you agree to abide by all the terms and conditions of this agreement.

I. Definitions

II. Applicability

• These Terms and Conditions shall apply from the moment this Agreement is deemed to be binding, until the moment this Agreement is terminated.
• Neural Shield Security FZCO reserves the right to make amendments and/or additions to these Terms and Conditions from time to time, at its sole discretion.
• If any provision of these Terms and Conditions is or becomes invalid or unenforceable, then the remaining provisions shall continue in full force and effect.
• This Agreement shall be interpreted in accordance with the laws of Dubai and the United Arab Emirates.

III. Service Terms

3.1 Service Level Agreements

Response times and service levels are defined in the Service Agreement specific to each Client. Standard response times vary by service tier:

• Core Protect – Essentials: Standard business hours support
• Core Protect – Complete: Extended hours with priority support
• Core Protect – Edge: 24/7 support with defined SLAs
• Apex: 24/7 dedicated support with custom SLAs

3.2 Service Availability

While we strive for 100% service availability, we do not guarantee uninterrupted service. Scheduled maintenance windows will be communicated in advance. Emergency maintenance may be required for security updates and will be performed with minimal disruption.

IV. Payments

• Services are billed on a monthly basis unless otherwise specified in the Service Agreement.
• Payment is due within 30 days of invoice date.
• All prices and fees are exclusive of VAT, which shall be payable in addition by the Client.
• Late payments may result in service suspension after a 5-day grace period.

V. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary information received from the other party. This includes but is not limited to technical data, business processes, customer information, and security configurations. Neural Shield Security FZCO commits to maintaining strict confidentiality of all Client data and will not disclose such information to third parties except as required by law.

VI. Term and Termination

• This Agreement comes into force on the date of service commencement.
• The initial term is 12 months unless otherwise specified.
• Either party may terminate with 60 days written notice prior to the end of the initial term or any renewal period.
• Neural Shield Security FZCO reserves the right to suspend services for breach of terms.

VII. Limitation of Liability

Neural Shield Security FZCO's liability shall be limited to the fees paid by the Client for the services in the 12 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages. While we implement industry-leading security measures, no security system is impenetrable, and we cannot guarantee absolute security.

VIII. Privacy and Data Protection

Neural Shield Security FZCO collects and processes personal data in accordance with applicable data protection laws, including GDPR where applicable. For detailed information about our data handling practices, please refer to our Privacy Policy.

IX. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Dubai and the United Arab Emirates. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of Dubai.

X. Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remaining provisions shall continue in full force and effect. The invalidity of any provision shall not affect the validity of the remaining provisions.

XI. Entire Agreement

These Terms and Conditions, together with any Service Agreement and Privacy Policy, constitute the entire agreement between Neural Shield Security FZCO and the Client regarding the subject matter herein. This Agreement supersedes all prior agreements, understandings, and representations, whether written or oral.

XII. Assignment

Neural Shield Security FZCO may assign or transfer these Terms and Conditions, in whole or in part, to any affiliate or successor in connection with a merger, acquisition, or sale of assets. The Client may not assign or transfer these Terms and Conditions without the prior written consent of Neural Shield Security FZCO.

XIII. Amendments to Terms

Neural Shield reserves the right to amend these Terms and Conditions from time to time. Updated versions will be published on this website and shall become effective upon publication unless otherwise stated. Continued use of services following publication of updated Terms constitutes acceptance of those updated Terms.